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FAQ

FAQ

Q

Are you a trading company or manufacturer?

A

We are a manufacturer, we supply machines with factory prices and good quality. Welcome to visit us!

Q

What is your guarantee or the warranty for the quality if we buy a machine from you?

A

We offer high-quality machines to your with 1-year guarantee and supply life-long technical support.

Q

When can I get my machine after I paid?

A

Normally production time is around 35-75 days. The exact time depends on what kinds of machine you ordered. The shipping time is based on your destination port.

Q

How to install my machine when it arrives? How much the installation cost?

A

We will send our engineers to your factory to help install the machines and train your staff on how to operate the machines, customer pay round-air tickets, accommodation and USD 80 per day per person.

Q

How long for the installation?

A

According to your machines order, we will send one or two experienced engineers to your factory to help installation and training, it will take about 15 to 30 days.

Q

How about the spare parts?

A

We will send one year enough easy broken spare parts together with the machines. During the warranty time, we will supply the spare parts and be responsible for the delivery charge.

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